Refund Policy – Jcrek

At Jcrek, where we craft clothing for every family member—from soft Children’s Clothing and luxe Cashmere Sweaters to elegant Women’s Dresses and Shoes, tailored Men’s Suits and Jackets, and versatile Accessories—we believe every piece should live up to your expectation of quality. Whether it’s a toddler’s jacket that’s too small, a cashmere sweater that doesn’t match your style, or a suit that needs a different fit, our Refund Policy ensures a seamless, category-specific process that honors the care we put into each item. Below, we break down eligibility, how to start a return, and what to expect for refunds—so you can shop with confidence for your family’s wardrobe.

1. Eligibility for Returns & Refunds

To qualify for a full refund (in USD), your Jcrek piece must meet criteria tailored to the unique needs of each clothing category—designed to protect fabric integrity, fit, and functionality:

  • Return Window: The item is returned within 60 days of delivery (we verify the delivery date via your order’s tracking number, aligned with our 6-12 day delivery timeline).
  • Original Condition & Completeness: The product must be unused, undamaged, and in its original state—with all packaging, tags, and category-specific accessories intact. This includes:
  • Children’s Clothing: Unwashed, no stains, tears, or wear (try on only over clean undergarments to avoid skin irritation); original tags (including size labels and OEKO-TEX® certification tags) and packaging (e.g., garment bags for dresses) present. No alterations (e.g., shortened hems on pants, adjusted waistbands) are allowed.
  • Cashmere Sweaters: No pilling, snags, or stretch marks (avoid wearing with jewelry that may catch fibers); original cotton dust bag and care card included. No signs of washing (even hand washing) or drying, as this can alter softness and shape.
  • Women’s Dresses & Shoes: Dresses unwashed, no makeup/deodorant stains (especially on collars, sleeves, or hems); original garment bags (for formal styles) and tags attached. Shoes with no scuffs on soles (test only on carpet) or wear on uppers; original dust bags, shoe boxes, and extra heel caps (if included) present.
  • Men’s Suits & Jackets: No wrinkles from wear, no alterations (e.g., shortened sleeves, taken-in waist); original garment bags, suit covers, and extra buttons/threads (if included) intact. Jackets must retain their tailored shape—no sagging shoulders or stretched lapels.
  • Accessories: Unused, no signs of wear (e.g., leather belts with no creases, silk scarves with no snags); original pouches, boxes, or gift packaging included.

Exceptions: Items damaged by misuse (e.g., children’s clothing washed in hot water, cashmere dried in a dryer, suit worn in rainy weather) or missing components (e.g., a dress’s belt, a suit’s extra buttons) are ineligible for refunds.

  • Non-Final Sale Items: Only regular-price products qualify. “Final Sale” styles (clearly marked on the product page—e.g., discontinued children’s prints, sample cashmere sweaters, clearance suits) are non-returnable—this is highlighted in red at checkout and on the product page.
  • Proof of Purchase: You must provide your original order number (found in your confirmation email) when initiating a return—critical for verifying your purchase and ensuring we match the item to its original category (e.g., confirming cashmere fiber quality or suit fabric composition).

2. How to Initiate a Return

Returning your Jcrek piece is designed to protect its quality—we cover return shipping (global free shipping applies) and provide detailed, category-specific guidance:

  1. Request a Return Label: Email our team at [email protected] with:
  • Your order number (e.g., JCR-2025-678).
  • The item name (e.g., “Toddler Size 3T Fleece Jacket, Blue,” “Women’s M Cashmere Sweater, Gray,” “Men’s 40R Wool Suit, Navy”).
  • A brief reason for return (e.g., “Children’s jacket is too big,” “Cashmere color is lighter than photos,” “Suit fit is too slim”)—this helps us refine our collections (e.g., adjusting size charts for children’s clothing, expanding color options for cashmere).
  • Photos (if needed): For fit issues (e.g., a photo of the child in the jacket), color discrepancies (e.g., a side-by-side pic of the cashmere and online listing), or defects (e.g., a loose seam on a dress)—this speeds up eligibility checks and avoids delays.
  1. Receive Category-Specific Instructions: We’ll reply within 24 hours with a prepaid return shipping label and packing tips tailored to protect the item:
  • For Children’s Clothing: Fold gently (no tight creases) to avoid wrinkling delicate details (e.g., lace, embroidery); place in original packaging or a breathable plastic sleeve; do not use tape directly on fabric (it can damage prints or soft materials).
  • For Cashmere Sweaters: Fold along original seams (no creases) to prevent pilling; place in the original cotton dust bag; pack in a padded envelope or box to avoid compression (which can stretch fibers).
  • For Dresses/Shoes: Roll dresses in tissue paper (do not fold) to minimize wrinkles; place in the original garment bag. Shoes: Reinsert shoe trees (if provided) to preserve shape; wrap in dust bags; pack in the original shoe box with tissue paper to prevent shifting.
  • For Suits/Jackets: Hang suits in the original garment bag (if possible) or fold gently with tissue paper between layers (to avoid fabric rubbing); place in a sturdy box with extra padding to protect tailored lines.
  • For Accessories: Place small items (e.g., scarves, belts) in original pouches; wrap delicate pieces (e.g., hair clips, jewelry) in bubble wrap; pack with tissue paper to prevent damage during transit.
  1. Ship the Item: Attach the prepaid label to your package (cover old shipping labels if reusing the original box), then drop it off at the designated carrier location (e.g., UPS, FedEx). Keep the return tracking number for your records—we’ll use it to confirm when your package arrives at our warehouse (and ensure it’s handled with category-specific care upon delivery).

3. Refund Processing Timeline & Details

Once we receive your return, our team conducts a specialized inspection for each category—ensuring we uphold quality standards while processing refunds quickly:

  • Inspection Period: Returns are reviewed within 3-5 business days of delivery to our warehouse. Our checks are category-specific:
  • Children’s Clothing: Examine for stains, tears, or washed signs; verify tag intactness and fabric softness (no rough spots from wear); confirm size matches the original order.
  • Cashmere Sweaters: Test for softness (using a standardized touch test); check for pilling, loose threads, or stretched fibers; verify the dust bag and care card are included.
  • Dresses/Shoes: Inspect dresses for stains, wrinkles, or altered hems; check shoes for sole scuffs, upper wear, or missing components (e.g., laces, heel caps); confirm original packaging is present.
  • Suits/Jackets: Ensure no wear or alterations; check for sagging shoulders, stretched lapels, or loose seams; verify the garment bag and extra accessories (buttons, threads) are included.
  • Accessories: Examine for wear (e.g., belt creases, scarf snags); confirm all components are present (e.g., pouch, box); check for damage to delicate details (e.g., beading, embroidery).
  • Refund Issuance: Approved refunds are sent in United States Dollars (USD) to your original payment method (e.g., credit card, PayPal) within 1-2 business days of passing inspection.
  • Funds Availability: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times (e.g., credit cards often take 7-10 days, PayPal 5-7 days). If you don’t see the refund after 10 days, contact your bank first (delays typically occur on their end), then email [email protected] with your order number and refund reference (if provided).
  • Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees from your payment provider). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

4. Special Cases & Exceptions

We handle unique scenarios with flexibility, accounting for the needs of families and shoppers seeking specific fits or styles:

  • Category-Specific Defects: If your item arrives with a manufacturing defect (e.g., a hole in a child’s shirt, a loose thread in cashmere, a broken zipper on a dress, a faulty button on a suit), email us within 7 days of delivery. Include photos of the issue and your order number—we’ll either:
  1. Send a free replacement (processed within 1-3 business days, no need to return the defective item—we’ll cover disposal to avoid waste).
  2. Issue a full refund in USD—your choice.
  • Size Exchanges (No Refund Needed): If you need a different size (e.g., a larger toddler jacket, a smaller cashmere sweater, a bigger suit), we’ll waive return shipping for the original item and ship the new size for free. Email us with your order number, desired size, and photos of the ill-fitting item—we’ll send a prepaid label for the return and prioritize the new size’s shipping (aligned with our 1-3 day processing timeline).
  • Late Returns: Items returned after the 60-day window may be eligible for store credit (in USD) instead of a refund—contact [email protected] to discuss. Store credit never expires and can be used on any Jcrek item, from children’s clothing to men’s suits.
  • Gift Returns: If you received Jcrek clothing as a gift, you can return it (within 60 days of delivery) using the gift giver’s order number. Refunds will be issued to the original purchaser, but we can provide store credit for you if preferred—just include a note in your email request.

5. Frequently Asked Questions (FAQs)

Q: Can I return a cashmere sweater if I washed it once?

A: No—cashmere is a delicate fiber, and even one wash (hand or machine) can alter its softness and shape. We only accept cashmere sweaters in unwashed, original condition.

Q: My child wore their jacket once to a party—can I still return it?

A: We cannot accept returns for worn children’s clothing, even if it’s only been worn once. Signs of wear (e.g., slight dirt on cuffs, stretched fabric) indicate the item has been used, and we can’t resell it to another family.

Q: What if my return package is lost in transit?

A: If the return tracking number shows the package is lost, email us with the tracking link. We’ll file a claim with the carrier and issue a full refund once the loss is confirmed—no need to wait for the package to be found.

Q: Are personalized items (e.g., monogrammed jackets, custom suits) eligible for returns?

A: Personalized items are non-returnable unless they have a manufacturing defect—this is noted at checkout, as custom pieces are made to your specific request (e.g., a child’s name on a jacket, a suit tailored to your measurements).

6. Contact Us

For questions about returns, refunds, category-specific defects, or sizing concerns (especially for high-value items like cashmere sweaters or men’s suits), reach out to our team:

Email: [email protected]