Privacy Policy – Jcrek

At Jcrek, where we craft clothing for every family member—from Children’s Clothing and Cashmere Sweaters to Women’s Dresses and Shoes, Men’s Suits, Jackets, and Accessories—your privacy is as important as the quality of our fabrics. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (jcrek.com), purchase our clothing, or engage with our brand. We’re committed to transparency, so you can shop for your child’s first sweater, your own cashmere piece, or a family member’s suit with confidence, knowing your data is handled with care.

By using our website, making a purchase, or interacting with Jcrek, you agree to the terms of this Privacy Policy. We may update this policy periodically; any changes will be posted here with a revised “Last Updated” date.

1. Information We Collect

We only gather personal information that helps us provide, improve, and personalize your Jcrek experience—whether you’re buying a toddler’s overalls, a women’s midi dress, or a men’s wool jacket. The information we collect falls into two categories:

1.1 Information You Provide Voluntarily

  • Account & Purchase Details: When you create a Jcrek account or place an order (e.g., for a child’s fleece jacket, an adult cashmere sweater, a men’s suit), we collect your name, email address (for order updates like “your daughter’s dress has shipped”), shipping address, billing address, and payment information (e.g., credit card details—processed via secure third-party providers, not stored by us). For children’s orders, we may collect the child’s age or size (e.g., “toddler size 2T”) to ensure proper fit—but we never collect unnecessary personal details about children (e.g., date of birth, school information) without explicit parental consent.
  • Preference Data: If you save details to your account (e.g., “child’s size 4T for Children’s Clothing,” “women’s size M for dresses,” “men’s regular fit for suits,” “favorite cashmere colors: ivory, gray”), we collect these to simplify future shopping (e.g., auto-filling your child’s size when you browse toddler jackets) and tailor recommendations (e.g., suggesting a matching scarf if you purchased a cashmere sweater). We also collect feedback from surveys (e.g., “What features matter most in kids’ clothing?”) to refine our collections.
  • Communication Data: If you reach out to us (via [email protected] or website forms) with questions (e.g., “Is this cashmere sweater machine-washable?”), support requests (e.g., “My son’s pants arrived with a loose seam”), or inquiries about sizing (e.g., “Will this suit fit a 6’2” man?”), we collect your message, contact details, and any photos you share (e.g., a pic of the loose seam on kids’ pants) to resolve issues and assist with your needs.
  • Mailing List Sign-Up: If you opt in to receive updates (e.g., new Children’s Clothing collections, cashmere care tips, exclusive offers for suits or dresses), we collect your email address to send personalized content—you can unsubscribe at any time. For parents signing up, we may ask about your child’s age range (e.g., “1–3 years”) to share relevant kids’ clothing updates, but this is optional.

1.2 Information Collected Automatically

When you browse our website—whether comparing toddler overalls, reading “how to care for cashmere” guides, or checking reviews for a men’s suit—we may collect non-personal or aggregated data to enhance functionality and your shopping experience:

  • Device & Usage Data: Your device type (e.g., smartphone, laptop), browser, IP address, operating system, and pages visited (e.g., which women’s dresses you viewed, how long you spent on Children’s Clothing product pages, if you saved a men’s jacket to your favorites).
  • Browsing & Shopping Behavior: Details like items added to your cart (but not purchased), search terms (e.g., “waterproof kids’ jacket,” “affordable cashmere sweater,” “navy men’s suit”), and filter selections (e.g., “girls’ clothing, size 5”)—this helps us understand what our customers need (e.g., more plus-size women’s dresses, durable toddler pants) and improve our product lineup.
  • Cookies & Tracking Tools: We use cookies (small text files) to remember your preferences (e.g., saved shipping address, recently viewed cashmere sweaters) and track how you interact with our site. For example, cookies help us recall that you’re shopping for “toddler winter clothing” so we can highlight relevant jackets or hats. You can disable cookies in your browser settings, though this may limit features like saving your cart or personalized clothing recommendations.

2. How We Use Your Information

We use your personal information for specific, clothing-focused purposes—all tied to making your Jcrek experience smoother, whether you’re shopping for your family or yourself:

  • Fulfill Orders: Process and ship your purchases (e.g., “your son’s overalls have shipped”), send order confirmations, tracking updates, and delivery notifications (critical for time-sensitive items like a suit for a wedding or a dress for a birthday party).
  • Personalize Your Experience: Tailor product recommendations to your preferences (e.g., suggesting a matching bow tie if you purchased a men’s suit, highlighting a toddler’s rain boot set if you bought a kids’ raincoat, recommending a cashmere cardigan if you own a cashmere sweater) and account details (e.g., showing your child’s size first when browsing Children’s Clothing). We also use your data to customize content (e.g., sending cashmere care tips if you own a cashmere piece, sharing kids’ clothing season updates based on your child’s age).
  • Improve Our Products & Services: Analyze browsing and purchase data to refine our collections (e.g., adding more sizes to women’s dresses, expanding kids’ clothing prints based on feedback, improving suit fit options) and enhance our website (e.g., making it easier to filter Children’s Clothing by age or season). We also use feedback to fix issues (e.g., reinforcing seams on toddler pants if multiple customers report loose threads).
  • Communicate With You: Send updates you’ve opted into—like new collections (e.g., “Introducing Our Fall Cashmere Line”), care guides (e.g., “How to Wash Kids’ Clothing Without Fading”), or exclusive offers (e.g., “20% Off Men’s Suits for Wedding Season”). We also follow up on support requests (e.g., “Your daughter’s dress replacement is on its way”) to keep you informed.
  • Ensure Security: Protect against fraud (e.g., verifying payment details for a high-value order of a cashmere coat or men’s suit), unauthorized access to your account (e.g., blocking suspicious login attempts from unknown devices), or misuse of our website (e.g., preventing fake accounts from hoarding limited-edition kids’ clothing or cashmere pieces).
  • Comply With Child Privacy Laws: For parents shopping for Children’s Clothing, we adhere to laws like the Children’s Online Privacy Protection Act (COPPA) by limiting the collection of children’s information, obtaining parental consent when necessary, and allowing parents to access or delete any data related to their child.

3. How We Protect Your Information

We take data security seriously—especially for information related to your family (e.g., your child’s size, your payment details) and sensitive preferences (e.g., cashmere care habits)—and use industry-standard measures to keep your personal information safe:

  • Secure Storage: Personal data (like account credentials, order history, and size preferences) is stored on encrypted servers with restricted access—only authorized Jcrek team members can access it, and only for work-related purposes (e.g., processing orders, helping you choose a suit size).
  • Payment Security: We never store your full credit card or payment details. All payments are processed via trusted, PCI-DSS compliant third-party providers (e.g., Stripe, PayPal) that specialize in secure payment handling for e-commerce.
  • Data Minimization: We only keep your information for as long as needed:
  • Order details: Retained for 7 years for legal and tax purposes.
  • Preference data (e.g., child’s size, favorite cashmere colors, suit fit): Stored in your account until you delete them or close your account.
  • Browsing data: Aggregated and anonymized after 6 months (so we can’t link it back to you).
  • Security Updates: We regularly update our website and systems to protect against new threats (e.g., malware, phishing attempts) that could compromise your data—especially important for safeguarding your payment and account information, as well as any details related to your child.

4. Sharing Your Information

We never sell your personal information to third parties. We only share data in limited cases, and always to support your Jcrek experience—whether you’re buying kids’ clothing, cashmere, or a suit:

  • Service Providers: Third-party partners who help us fulfill orders (e.g., shipping carriers like UPS to deliver your daughter’s dress), process payments (e.g., PayPal), host our website (e.g., AWS), or manage our marketing (e.g., email platforms for cashmere care guides). These providers are contractually required to protect your data and only use it for the services we request.
  • Legal Requirements: If required by law (e.g., a court order, government request, or to comply with child privacy regulations like COPPA), we may share information—though we will only share what is strictly necessary and notify you if permitted by law.
  • Business Transitions: In the event of a merger, acquisition, or sale of Jcrek assets, your information may be transferred to the new owner—but they will be bound by this Privacy Policy to protect your data and family-related preferences.

5. Your Privacy Rights

You have control over your personal information, and we make it easy to exercise your rights—whether you want to update your child’s size, access your order history for a suit, or delete your account:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., your order history, saved sizes for Children’s Clothing/cashmere/suits, browsing data for women’s dresses) by emailing [email protected]. For parents, you can also request access to any data related to your child (e.g., past orders of kids’ clothing, saved size preferences).
  • Correct Errors: Ask to update or correct inaccurate information (e.g., a wrong shipping address for your son’s jacket, an outdated email in your account, an incorrect child’s size) by reaching out to our team.
  • Delete Data: Request that we delete your personal information (where legally allowed)—note that we may need to retain some data (e.g., order records for tax purposes) or anonymize browsing data instead of deleting it entirely. Parents can request deletion of any data related to their child at any time.
  • Opt Out of Marketing: Unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any Jcrek email (e.g., kids’ clothing sale alerts, cashmere collection updates). You’ll still receive transactional emails (e.g., order confirmations, shipping updates).
  • Disable Cookies: Adjust your browser settings to block cookies (though this may affect website features like saving your child’s size or remembering items in your cart).

6. Third-Party Links

Our website may include links to third-party sites (e.g., a payment provider’s terms page, a cashmere care blog, a children’s safety organization’s resources) or feature social media widgets (e.g., Instagram feeds of customer photos—like kids in Jcrek clothing or adults in our suits). We do not control these third parties, and their privacy policies may differ from ours. We recommend reviewing the privacy policy of any third-party site you visit—especially if you share family-related content or personal details there.

7. Children’s Privacy

We are committed to protecting the privacy of children under 13, in compliance with laws like COPPA:

  • We never intentionally collect personal information from children under 13 without explicit parental consent. If you’re a parent shopping for Children’s Clothing, we only collect necessary details (e.g., size, age range) to process your order—and we never share this information with third parties.
  • Parents can request access to, correction of, or deletion of any data related to their child by emailing [email protected]. We will respond to these requests within 7 business days.
  • Our website and marketing content are designed for adults (parents or individuals shopping for themselves)—we do not target children with ads or collect their information for marketing purposes.

8. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights (e.g., accessing your child’s order history, deleting your account), or have concerns about how we handle your data (e.g., payment information, size preferences), please reach out to our team:

Email: [email protected]