Shipping Policy – Jcrek

At Jcrek, where we craft clothing for every family member—from soft Children’s Clothing and luxe Cashmere Sweaters to elegant Women’s Dresses and Shoes, tailored Men’s Suits and Jackets, and versatile Accessories—we treat shipping with the same care as our fabrics. We know you’re eager to unbox a toddler’s first jacket, a cozy cashmere piece, or a suit for a special event—and we want every item to arrive in perfect condition: no stretched cashmere, no wrinkled dresses, no scuffed shoes. Our shipping process balances speed (1-3 day processing, 6-12 day delivery) with category-specific protection and global free shipping—so your family’s wardrobe essentials reach you safely, wherever you are. Below, we break down how we get your order from our warehouse to your door.

1. Order Processing & Shipping Timelines

We prioritize both efficiency and care—processing your order quickly while ensuring each clothing category is packed to preserve its quality:

1.1 Processing Time

All in-stock items (from toddler rompers and cashmere sweaters to women’s heels and men’s suits) are processed and prepared for shipping within 1-3 business days of payment confirmation. Processing includes two critical steps tailored to our diverse product lineup:

  • Category-Specific Quality Checks: We inspect every item to uphold our standards:
  • Children’s Clothing: Verify fabric softness (safe for sensitive skin), check for loose threads (no risk of snags on little ones), and confirm size accuracy (matching our toddler/ kid fit charts).
  • Cashmere Sweaters: Examine for even knitting (no lumps or thin spots), test softness consistency (matching the original fiber batch), and ensure no pilling (critical for a luxurious feel).
  • Women’s Dresses & Shoes: Check dress hems (even and secure), verify fabric drape (no permanent creases), and test shoe soles (no defects in traction or stitching).
  • Men’s Suits & Jackets: Inspect lapel shape (crisp and tailored), check seam reinforcement (durable for regular wear), and confirm button/ zipper functionality (smooth operation).
  • Accessories: Ensure leather belts have no scratches, silk scarves have no snags, and children’s hair clips have secure fasteners (no choking hazards).
  • Protective Packaging for Each Category: We use materials designed to shield items from transit damage:
  • Children’s Clothing: Wrapped in hypoallergenic tissue paper (prevents skin irritation); sealed in breathable plastic sleeves (avoids moisture buildup); packed in rigid boxes to avoid wrinkling (critical for dresses or coats with delicate details like bows).
  • Cashmere Sweaters: Folded gently (no tight creases) to prevent fiber stretching; placed in soft cotton dust bags (protects against friction and pilling); packed in padded envelopes to avoid compression.
  • Women’s Dresses & Shoes: Dresses rolled (not folded) in tissue paper to minimize wrinkles; formal styles (e.g., wedding guest dresses) placed in garment bags; shoes inserted with shoe trees (preserves toe-box shape) and wrapped in dust bags; packed in boxes with foam inserts to avoid scuffing.
  • Men’s Suits & Jackets: Suits hung in garment bags with shoulder supports (maintains tailored lines); jackets folded with tissue paper between layers (avoids fabric rubbing); packed in sturdy boxes with extra padding (protects lapels and cuffs from bending).
  • Accessories: Small items (e.g., silk scarves, hair clips) placed in individual pouches; leather goods (belts, wallets) wrapped in soft cloth; packed with tissue paper to prevent shifting during transit.

Processing excludes weekends (Saturday, Sunday) and major holidays (Christmas, Thanksgiving, New Year’s Day)—orders placed on these days will start processing on the next business day.

1.2 Delivery Time

Once shipped, estimated delivery time is 6-12 business days to any location worldwide. This timeline accounts for:

  • Standard global shipping routes (e.g., 6-8 days for U.S./EU deliveries, 9-12 days for remote regions like Australia, Japan, or South America).
  • Customs clearance (for international orders): We include detailed documentation (e.g., fabric origin certificates for cashmere, safety certifications for children’s clothing) to speed up clearance—no extra paperwork for you to complete.

Note: Rare disruptions (e.g., extreme weather, carrier delays during holiday gift-giving seasons) may extend delivery by 1-2 days. If your order is affected—especially time-sensitive items like a suit for a wedding or a child’s birthday outfit—we’ll email you immediately with a revised timeline and real-time tracking updates.

2. Global Free Shipping

We offer complimentary standard shipping on every order—no minimum purchase required, no hidden fees, and coverage for every country (from the United States to Canada, the United Kingdom to Brazil). Whether you’re buying a single pair of children’s socks or a full outfit (dress + shoes + accessories), shipping is always free.

2.1 Carrier Partnerships

We partner with trusted global carriers (UPS, FedEx, DHL, and local logistics providers) to match each clothing category to the most suitable delivery service:

  • For delicate items (cashmere sweaters, silk dresses): DHL Express (climate-controlled shipping to avoid moisture damage).
  • For bulky items (men’s suits, children’s winter coats): UPS Premium (equipped to handle structured packaging without crushing).
  • For high-value items (premium cashmere, designer-style dresses): FedEx Signature (requires a signature on delivery to prevent theft).
  • For small accessories (children’s hair clips, leather belts): Local postal services (cost-effective and reliable for lightweight items).

The carrier for your order will be listed in your shipping confirmation email—along with a direct link to their tracking page, so you can monitor your package’s progress.

3. Shipment Tracking & Confirmation

You’ll never have to guess where your family’s clothing is—we keep you informed at every step:

3.1 Shipping Confirmation

Within 24 hours of your order shipping, you’ll receive an email (to the address used at checkout) containing:

  • A unique tracking number.
  • Carrier name and a direct link to their tracking portal.
  • Estimated delivery date (customized to your location—e.g., “Your daughter’s dress will arrive on Wednesday, October 22”).

If you don’t see the email, check your spam folder (labeled “Jcrek Shipping Update”)—or email [email protected] with your order number to request a resend.

3.2 Tracking Your Package

Use the tracking number on the carrier’s website to view real-time updates:

  • “In Transit”: Your package is moving between warehouses or en route to your region (e.g., “Your son’s cashmere sweater is now in Paris, heading to Berlin”).
  • “Out for Delivery”: Your item will arrive the same day (carriers typically deliver between 9 AM–8 PM local time—we recommend being available to accept delicate items like suits or cashmere).
  • “Delivered”: Confirm with household members or building management (doormen often hold packages securely, especially for high-value items like men’s suits). Carriers may leave packages in a designated safe spot (e.g., a porch, mailroom, or locked parcel locker) if no one is home.

Troubleshooting: If tracking shows “no information” after 2 business days, wait 24 hours (tracking data can take time to sync) or email us—we’ll verify the shipment status with the carrier, especially for time-sensitive items like a child’s Halloween costume.

4. Address Requirements & Changes

A complete, accurate address is critical to ensuring your family’s clothing arrives on time—especially for items needed for specific events (e.g., a suit for a graduation, a dress for a birthday party).

4.1 Required Address Details

At checkout, please provide:

  • Full name (matching the name on your payment method—required for international customs and signature delivery).
  • Complete street address (including apartment/unit numbers, building names, or suite numbers—e.g., “456 Family Ave, Apt 7C” instead of “456 Family Ave”).
  • City, state/province, and postal/zip code (double-check for typos—e.g., “90210” vs. “90211” for Los Angeles, “SW1A 1AA” vs. “SW1A 1AB” for London).
  • Country (spelled in full—e.g., “United Kingdom” instead of “UK,” “Australia” instead of “AUS”).
  • Phone number (optional but recommended—carriers may call to confirm delivery for bulky items like men’s suits or children’s winter coats).

4.2 Address Changes

We can update your shipping address only if your order has not yet entered the processing phase (within 24 hours of purchase). To request a change:

  1. Email [email protected] with your order number and the full, corrected address (include every detail—no abbreviations).
  2. We’ll confirm the update within 12 hours. If your order has already started processing (e.g., your cashmere sweater is packed and ready for shipping), we’ll work with the carrier to redirect the package—subject to carrier fees, which we’ll notify you of upfront.

Risk of Incorrect Addresses: If an order is returned to us due to an incomplete/incorrect address, you’ll be responsible for reshipping costs (\(12–\)28, depending on location). We’ll repackage the item with fresh protection (e.g., new tissue paper for children’s clothing, new dust bags for shoes) to ensure it arrives safely on the second attempt.

5. Undelivered, Lost, or Damaged Packages

We handle shipping issues quickly to minimize disruption—especially for items your family needs urgently:

5.1 “Delivered” But Not Received

If tracking shows “delivered” but you haven’t received your package:

  1. Check with household members, neighbors, or building staff (doormen often hold packages for families with young children).
  2. Verify the shipping address in your order confirmation email (ensure no typos like “Apt 8C” vs. “Apt 8D”).
  3. Contact the carrier via the tracking link—they can provide a delivery photo (if available) or confirm the exact drop-off spot.
  4. If the package is still missing after 3 days, email us—we’ll file a carrier investigation and either:
  • Reship your order (processed within 1-3 days, free of charge—ideal for time-sensitive items like a child’s school uniform).
  • Issue a full refund in USD (processed within 5–10 business days).

5.2 “Undeliverable” Packages

If the carrier marks your package as “undeliverable” (e.g., no one available to sign, address cannot be located) and returns it to us:

  1. We’ll email you within 2 business days of receiving the returned package.
  2. We’ll offer two options:
  • Reship to a corrected address (you cover reshipping costs only if the error was due to incomplete information you provided).
  • Issue a full refund to your original payment method (processed within 5–10 business days).

5.3 Damaged Packages

If your item arrives damaged (e.g., a torn cashmere sweater, a wrinkled suit, scuffed shoes, a stained children’s dress):

  1. Take clear photos of the damaged item and packaging (include the shipping label in the photos—this helps the carrier investigate).
  2. Email the photos to [email protected] within 48 hours of delivery.
  3. We’ll resolve the issue within 24 hours by either:
  • Sending a free replacement (processed within 1-3 days, no need to return the damaged item—we’ll cover disposal to avoid waste).
  • Issuing a full refund in USD (processed within 5–10 business days).

6. Contact Us

For questions about shipping, tracking, address changes, or damaged packages—especially for urgent items like a child’s outfit or a suit for a special event—reach out to our team:

Email: [email protected]