Terms of Purchase – Jcrek

Welcome to Jcrek, your one-stop destination for clothing that fits every family and every occasion—from soft Children’s Clothing and luxe Cashmere Sweaters to elegant Women’s Dresses and Shoes, tailored Men’s Suits and Jackets, and versatile Accessories. These Terms of Purchase govern your orders, payments, shipping, returns, and refunds when you shop on our website (jcrek.com). By placing an order with Jcrek, you agree to these terms—designed to ensure transparency and a seamless experience, whether you’re buying a toddler’s first coat, a cashmere sweater for yourself, or a suit for a special event.

1. Order Placement & Confirmation

When you place an order on Jcrek, you’re making an offer to purchase our apparel and accessories (e.g., toddler overalls, women’s midi dresses, men’s navy suits). We reserve the right to accept or decline your order (e.g., if a limited-edition cashmere style is out of stock, or if there’s an error in pricing/description for a children’s jacket).

• Order Confirmation: Once we accept your order, we’ll send a confirmation email to the address you provided (including your order number, item details—such as “Toddler Size 2T Fleece Jacket, Pink” or “Men’s Regular-Fit Wool Suit, 40R”—and total amount in United States Dollars (USD)—our only accepted currency). This email is your proof of purchase—please keep it for reference, especially for returns (critical for time-sensitive items like a dress for a birthday party or a suit for a wedding).
• Order Changes/Cancellations: You may request to change or cancel your order only within 24 hours of placement (before it enters our 1-3 day processing window). To do so, email us at [email protected] with your order number and requested changes (e.g., swapping a cashmere sweater size from M to L, removing a children’s hair accessory from the order). Once an order is processed (within 1-3 business days), we cannot modify or cancel it—you may instead use our 60-day return policy after delivery.

2. Payment Terms

All transactions on Jcrek are processed exclusively in USD—no other currencies will be honored at checkout, and pricing will not be converted automatically.

• Accepted Payment Methods: We support major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed via secure, PCI-DSS compliant third-party providers (e.g., Stripe) to protect your payment information—we never store full credit card details.
• Payment Authorization: When you place an order, we’ll authorize your payment method for the full order amount to ensure funds are available. The authorization will be captured (charged) once your order begins processing (within 1-3 business days of placement).
• Payment Issues: If your payment is declined (e.g., insufficient funds, expired card), we’ll notify you via email. You’ll need to update your payment details within 48 hours to avoid order cancellation—failure to do so may result in your order being removed from our processing queue, delaying delivery of time-sensitive items (e.g., a children’s costume for Halloween or a suit for a graduation).

3. Shipping & Delivery

We offer global free shipping on all orders—no minimum purchase required, no hidden fees, and coverage for every destination worldwide. Our shipping process is tailored to protect the unique needs of each category (e.g., preserving cashmere softness, ensuring children’s clothing stays clean) while ensuring timely delivery.

• Processing Time: All in-stock items (from children’s rompers and cashmere sweaters to women’s heels and men’s jackets) are processed and prepared for shipping within 1-3 business days of payment confirmation. Processing includes:
• Category-Specific Protective Packaging: Custom care to preserve quality and functionality:
• Children’s Clothing: Wrapped in hypoallergenic tissue paper (safe for sensitive skin); sealed in breathable plastic sleeves (to prevent dust and moisture); packed in rigid boxes to avoid wrinkling (critical for dresses or coats with delicate details like bows or embroidery).
• Cashmere Sweaters: Folded gently (no tight creases) to avoid pilling; placed in soft cotton dust bags (to protect against friction); packed in padded boxes to prevent compression (maintaining the sweater’s shape and softness).
• Women’s Dresses & Shoes: Dresses rolled (not folded) in tissue paper to minimize wrinkles; placed in garment bags for formal styles (e.g., wedding guest dresses); shoes inserted with shoe trees (to preserve toe-box shape) and wrapped in dust bags; packed in boxes with foam inserts to avoid scuffing.
• Men’s Suits & Jackets: Suits hung in garment bags with shoulder supports (to maintain tailored lines); jackets folded with tissue paper between layers (to prevent fabric rubbing); packed in sturdy boxes with extra padding (to avoid creasing at lapels or cuffs).
• Accessories: Small items (e.g., silk scarves, leather belts) placed in individual pouches; delicate pieces (e.g., children’s hair clips) wrapped in bubble wrap; packed with tissue paper to prevent shifting during transit.
• Quality Checks: Verifying product integrity (e.g., “Children’s jacket zippers work smoothly,” “Cashmere has no loose threads,” “Suit seams are reinforced,” “Shoe soles have no defects”) and confirming sizing accuracy (e.g., “Toddler size 3T matches our fit chart”).

Processing excludes weekends (Saturday, Sunday) and major holidays (e.g., Christmas, Thanksgiving)—orders placed on these days will start processing on the next business day.

• Delivery Time: Once shipped, estimated delivery time is 6-12 business days to any location. This is an estimate and may be affected by unforeseen factors (e.g., customs clearance for international orders, weather events, remote delivery areas)—we’ll notify you via email if significant delays (over 12 days) occur, especially for urgent purchases (e.g., a suit for a business trip).
• Shipping Confirmation & Tracking: You’ll receive a shipping confirmation email with a unique tracking number within 24 hours of your order shipping. Use this number to monitor your package’s progress via the carrier’s official website (linked directly in the email)—critical for ensuring items like children’s clothing or formal suits arrive in time for planned use.
• Address Accuracy: It’s your responsibility to provide a complete, accurate shipping address at checkout (including apartment/unit numbers, correct city/zip codes). If an order is delayed, returned, or lost due to an incorrect/incomplete address (e.g., “123 Family Ave” instead of “123 Family Ave, Apt 4B”), you may be required to cover reshipping costs—we’ll notify you via [email protected] if this applies, and we’ll repackage items with fresh protection (e.g., new dust bags for cashmere, new tissue paper for children’s clothing) for reshipment.

4. Returns & Refunds

We want you to love your Jcrek pieces—whether it’s a cozy cashmere sweater, a durable children’s jacket, or a tailored suit. If an item doesn’t meet your expectations, our 60-day return policy ensures a hassle-free process.

4.1 Eligibility for Returns

To qualify for a return, items must:

• Be returned within 60 days of delivery (we verify the delivery date via your order’s tracking number).
• Be in original condition: unused, undamaged, and with all original packaging, tags, and accessories intact. This includes:
• Children’s Clothing: Unwashed, no stains or tears (try on only over clean undergarments to avoid skin irritation); original tags (including size labels and OEKO-TEX® certification tags) and packaging present.
• Cashmere Sweaters: No pilling, snags, or stretch marks (avoid wearing with jewelry that may catch fibers); original dust bag and care card included.
• Women’s Dresses & Shoes: Dresses unwashed, no makeup or deodorant stains (especially on collars or sleeves); shoes with no scuffs on soles (test only on carpet) and original dust bags/boxes included.
• Men’s Suits & Jackets: No wrinkles from wear, no alterations (e.g., shortened sleeves); original garment bag and suit cover included.
• Accessories: Unused, no signs of wear (e.g., leather belts with no creases, silk scarves with no snags); original pouches or boxes present.

Damages from misuse (e.g., children’s clothing washed in hot water, cashmere dried in a dryer, suit worn in rainy weather) or missing components (e.g., a dress’s belt, a suit’s extra buttons) will disqualify the return.

• Non-Final Sale Items: Only regular-price products are eligible. “Final Sale” styles (clearly marked on the product page—e.g., discontinued children’s prints, sample cashmere sweaters, clearance suits) are non-returnable—this is highlighted in red before you add the item to your cart.

4.2 How to Initiate a Return

1. Email [email protected] with:

• Your order number.
• The item name (e.g., “Toddler Size 2T Cotton Romper,” “Women’s M Cashmere Sweater, Ivory,” “Men’s 42R Wool Suit, Navy”).
• A brief reason for return (e.g., “Children’s jacket is too small,” “Cashmere color doesn’t match photos,” “Suit fit is too loose”)—this helps us refine our collections (e.g., adjusting size charts for children’s clothing, expanding color options for cashmere).
• Photos (if helpful): For fit issues (e.g., a photo of the child in the jacket), color discrepancies (e.g., a side-by-side pic of the cashmere and online listing), or defects (e.g., a loose seam on a dress)—this speeds up eligibility checks.

2. We’ll respond within 24 hours with a prepaid return shipping label (free of charge, thanks to our global free shipping policy) and category-specific packing tips:

• For Children’s Clothing/Cashmere: Fold gently (no creases) and place in original packaging; use tissue paper to protect delicate details (e.g., lace on a romper, ribbing on a sweater).
• For Dresses/Suits: Hang dresses in the original garment bag (if available) or roll in tissue paper; fold suits with tissue paper between layers to avoid fabric rubbing.
• For Shoes/Accessories: Reinsert shoe trees (if provided) and wrap in dust bags; place accessories in original pouches and pack with tissue paper to prevent shifting.

3. Pack the item securely (avoid using tape directly on fabric or leather), attach the label, and drop it off at the designated carrier location—keep the return tracking number for your records, as we’ll need it to verify delivery to our warehouse.

4.3 Refund Processing

Once we receive and inspect your returned item (with specialized checks for each category), we’ll issue a full refund in USD to your original payment method.

• Inspection Focus: For each category, we conduct detailed checks:
• Children’s Clothing: Examining for stains, tears, or washed signs; verifying tag intactness and fabric softness.
• Cashmere: Testing for pilling, loose threads, or shape distortion; confirming original softness.
• Dresses/Shoes: Checking dresses for stains or wrinkles; inspecting shoes for scuffs or sole damage.
• Suits/Jackets: Ensuring no wear or alterations; verifying tailored lines and seam integrity.
• Accessories: Inspecting for wear (e.g., belt creases, scarf snags) and component completeness.
• Refund Timeline: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times. If you don’t see the refund after 10 days, contact your bank first (delays often happen on their end), then email [email protected] for assistance.
• Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

5. Product Availability & Pricing

• Availability: All apparel and accessories on our website are subject to stock constraints. If an item you ordered (e.g., a popular children’s jacket style, a sell-out cashmere sweater, a tailored suit) becomes out of stock after purchase, we’ll notify you via email within 2 business days and offer two options: (1) a full refund in USD, or (2) a pre-order for the item (if restock is available, with 1-3 day processing timelines once in stock, and priority shipping to make up for delays).
• Pricing Accuracy: We strive to display accurate prices (in USD) for all children’s clothing, cashmere, dresses, suits, and accessories, but errors may occur (e.g., typos, system glitches). If we identify a pricing error on your order, we’ll contact you within 24 hours to confirm whether you’d like to proceed with the corrected price or cancel the order for a full refund.

6. Limitation of Liability

Jcrek is not liable for:

• Delays in shipping/delivery caused by factors beyond our control (e.g., customs holds, carrier strikes—especially impactful for gift purchases like children’s birthday outfits).
• Damages to items during shipping (we’ll replace or refund damaged pieces per our return policy—just email [email protected] with photos of the damage).
• Errors in order details (e.g., incorrect children’s size, wrong suit color) caused by incorrect information provided at checkout.
• Loss of use or indirect damages (e.g., missed events due to delayed delivery of a suit or dress) related to delayed or returned orders.

Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected item(s) in USD.

7. Contact Us

If you have questions about these Terms of Purchase, your order (e.g., tracking a children’s jacket, returning a cashmere sweater), or refunds, please reach out to our team:

Email: [email protected]